Shipping & Returns
We have a variety of delivery options for customers in the UK.
Our Courier Service 1-2 Days (£6.95) option will be sent via courier. It will be delivered between 8am and 8pm and will require a signature. If you should miss our courier, they will leave a card with a number that can be called to arrange redelivery for a different day.
Standard delivery (£3.95) 3-5 working days- If you select this option parcels weighing less than 2kg will be sent with Royal Mail, so keep your eyes peeled for your local postie! For larger orders (over 2kg), we will use a courier, which will require a signature upon delivery.
Deliveries over £60 will be sent free of charge- we will use a courier, which will require a signature upon delivery.
Delivery outside of the UK
We can ship orders globally from the UK website, with the flat shipping rate £10. We will confirm the cost to deliver your products at the checkout but prior placing your order. The delivery cost is not determined by a combination of the size and weight of the order and the destination.
Delivery time to overseas destinations will vary depending on the delivery destination. In the event that your order has not arrived within a reasonable period of time please contact True Obsession Ltd Customer Care Team on (+44) (0)1782 619421 or email firstname.lastname@example.org.
We may split delivery of your order into several parts based on the stock availability. You will not be charged extra for this facility.
Return & Canceletion Policy
We aim to dispatch orders within one working day, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please call us on +44 (0) 1782619421 and let us know during office hours, or via e-mail to email@example.com. If you would like to change anything about an order we would recommend that, in the first instance, you give us a call on +44 (0) 1782 619421 or email us at firstname.lastname@example.org to avoid having to pay for delivery again.
You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.
To cancel a contract, please contact us in writing to tell us by sending an email to email@example.com or by sending a letter to Customer Care, True Obsession Ltd, 8 Merrial Street, Newcastle, ST5 2AD, UK.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel. You can return products by sending them to our Returns Address True Obsession Ltd, 8 Merrial Street, Newcastle, ST5 2AD, UK.. Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. You will not be refunded for any costs you have incurred for returning the products to us. Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.
Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract. Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.
We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
Details of your legal right to cancel and an explanation of how to exercise it are provided in the confirmation of despatch.
Returns Address: True Obsession Ltd, 8 Merrial Street, Newcastle, ST5 2AD, UK.
In the event of a damaged parcel
We're very sorry if the True Obsession products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If you send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights. It may be possible for you to return these goods to a True Obsession shop; to find out if this is possible, please call 01782619421 This applies to the UK only.