Our Main Store:

True Obsession Ltd

8 Merrial Street,

Newcastle under Lyme

ST5 2AD ​

Opening Hours

Mon - Fri: 10:30am - 5pm

Saturday: 10:30am - 4pm

Sunday : Closed

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© 2015-2018 True Obsession Ltd. All Rights reserved.

Privacy Policy

last updated 12/05/2018

True Obsession Privacy Policy​

We take your privacy seriously; we’re sure you do too, so please do have a read of the full policy.

 

We realise it’s quite long, so we’ve tried to help you out by summarising it here, but we’d still love you to take the time to read them in full. Basically:

 

Description of processing

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances. 

 

Reasons/purposes for processing information

We process personal information to enable us to buy, sell, promote and advertise our products and services; maintain our own accounts and records; support and manage our employees; the trading and sharing of personal information; the use of CCTV systems for crime prevention.

 

Type/classes of information processed

We process information relevant to the above reasons/purposes. This may include:

  • personal details

  • family details

  • lifestyle and social circumstances

  • education and employment details

  • financial details

  • goods and services

 

We process personal information about: 

  • employees

  • customers

  • suppliers

  • service providers

  • enquirers, complainants

  • offenders and suspected offenders

  • individuals captured by CCTV images

 

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. 

 

Where necessary or required we share information with: 

  • employees

  • suppliers

  • services providers

  • current, past and prospective employers

  • business associates

  • financial organisations 

  • recruitment and employment agencies

  • educators and examining bodies

  • other companies in the same group

  • credit reference agencies

  • debt collection and tracing agencies

  • central government

  • police forces and security organisations

 

Full Policy:

1.This Privacy Notice

1.1 In this Privacy Notice, "we", "our", "us", "ours", "data controller" means The True Obsession Ltd and "you", "your", "yours" means you the individual.

 

1.2 This Privacy Notice explains what personal information we collect about you, how and why we use it, whom we disclose it to, and how we protect your privacy. It also set outs your rights in relation to your personal information.

 

1.3 This Privacy Notice supplements any relevant online Terms and Conditions of Sale, Terms of Use or other notices about the use of your personal information.

 

2. Who is responsible for your Personal Information?

2.1 We are The True Obsession Ltd a company registered in England at 8 Merrial Street, ST5 2AD, and it is wholly owned by one person in the UK. For the purposes of applicable data protection laws, we are the "data controller". "Data controller" is a legal term used to describe the person or entity that controls the way your personal information is processed.  If you have a query about the use of your personal information you may contact the company director by sending the email to info@trueobsession.co.uk or by using the contact information at the end of this Privacy Notice.

 

2.2 By providing us with your personal information, you agree to the collection and use or otherwise processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice.

 

3. When do we collect Personal Information from you?

3.1 We receive personal information from you through a variety of means and channels, including through our stores, our customer loyalty schemes through the company called flok, through the internet (such as via our information or selling website or via our mobile app) or through our direct selling business (The True Obsession Ltd).

 

3.2 We also receive communications from you via post, email, phone, fax, or text messaging on your mobile phone, although we prefer to communicate via email because this has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you.

 

3.3 Here are some examples of how you may provide personal information to us:

(a) sending us e-mails and text messages

(b) interacting with us on social media platforms (for example, when liking or commenting on our posts)

(c) adding offers, promotions or products to your basket on our website or  our mobile app

(d) talking to us in our stores or over the telephone (for example, when asking us about our products, asking for a refund or making a complaint)

(e) registering accounts by buying on our website or on our mobile app (for example, when giving us your contact details and your preferences or interests).

 

3.4 We limit the amount and type of personal information that we collect to that which is necessary for the purposes for which we are collecting it.

 

3.5 Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may typically collect the following personal information from or in relation to you:

(a) name

(b) address

(c) phone number(s)

(d) date of birth

(e) e-mail address 

(f) gender

(g) language preference

(h) merchandise category preferences

(i) identity card number or national insurance number (only in markets where this is appropriate pursuant to local law or custom).

 

3.6 In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet;  e-mail address and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect, comments, feedback, product reviews, recommendations.

 

4. How do we use your Personal Information?

 

4.1 We collect such Non-personal and Personal Information for the following purposes :

  • To provide and operate the Services and be able to deliver goods to you -We may need to use your personal information to perform our obligations under a contract with you (e.g. where you have purchased a product from us).

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • to direct market to you, with your permission and to enable you to participate in promotions and competitions- We will need to use your contact information (e.g. your e-mail address, postal address, or telephone number) to provide you with the information you have requested or which we feel may interest you. It is in our legitimate interests to process personal information to develop, enhance, market and provide products and services to you.

  • to process exchanges or product returns - We will need to use your personal information to perform our obligations under a contract with you (e.g. where you have purchased a product from us and wish to receive an exchange or return).

  • to gather feedback from you - We may collect your personal information when we gather feedback from you about our products, websites, mobile apps and other activities.

  • to respond to requests or complaints - We will need to use your personal information to respond to requests or complaints that you submit to us.

  • to enable you to participate in our customer loyalty schemes and manage your membership - We will need to use your contact information (e.g. your e-mail address, your telephone number, or postal address, date of birth) to make sure you receive all the benefits that you are entitled to as a member of our customer loyalty scheme (such as sending you a voucher on your birthday).

  • to develop products and services - We will use your personal information in the event that there are adverse reactions or innovations to our products.

  • To comply with any applicable laws and regulations. 

 

4.2 Generally, we store your personal information for as long as necessary in order to maintain the customer relationship and to provide services to you. There are other reasons why your personal information may be retained for a longer period such as legal or regulatory reasons. However, if you opt-in to receive marketing communications from us we will retain your personal information as long as necessary (for the purposes of direct marketing to you) unless you withdraw your consent to, or unsubscribe from marketing materials. If you would like to withdraw your consent or unsubscribe to marketing communications please contact us by email or mail stated at the end of this Privacy Notice.

 

4.3 We may disclose your personal information if we are required to do so by law or requirement of a competent authority. In addition, we may disclose your information in order to comply with regulatory obligations such as if you have an adverse reaction to our products. 

 

5.Sharing of your Personal Information

 

5.1 Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. WIx.com is GDPR compliance and if you would like to see their privacy policy please use link wix privacy policy

  • Wix Visitors’, Wix Users’ and Users-of-Users’ Personal Information may be maintained, processed and stored by Wix and Wix authorized affiliates and service providers in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law

  • Wix.com participates in and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework for more info go to wix privacy policy through the link above.


5.2 All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • All direct card payments  on online store are processed by Worldpay services and their privacy policy can be found on link  Worldpay privacy 

  • Paypal payments process by PayPal

  • store card payments process by Barclays Bank 

 

5.2 We may use other carefully selected companies, agents, or contractors to perform services on our behalf or to assist us with the provision of services to you.

  • For deliveries, we can share your name, address, email, phone number with courier services like Royal Mail, DPD or UPS

 

5.3 We may share your information on a confidential basis with our third party providers and group companies. However, don't worry, your data is not publicly available and we will never pass it on to anyone who will plague you with non-True Obsession marketing stuff. We treat your data as strictly confidential!

 

5.4 Each time we send you marketing communications, we will give you the option to unsubscribe by contacting us as set out in the relevant communication.

 

5.5 For our Loyalty scheme we use third party company called Flok however you need to sing with them separately to provide name, email, date of birth only to enable you to participate in promotions, discount offers and competitions please find their privacy policy here flok privacy policy

 

5.6 We may share your personal information with our subsidiaries, affiliates or to third parties established outside the UK and the European Economic Area, for the purposes of providing services to you or supporting our business operations. If we do transfer your personal information to these organisations, we will provide appropriate measures and controls to protect your personal information such as data transfer agreements based on the standard clauses published by the European Commission in accordance with applicable law.

 

5.7 We will only use your personal information for a purpose that has been specified, as appropriate, prior to its use or where the processing of your personal information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or processing is necessary for other legal purposes. 

 

6. Cookies

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

 

Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites:

If you using mobile brawser list of cookies may be on the bottom of the policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • We also use Google Analytics, which sets a small cookie file on your computer browser. This cookie stores no personal information about you and will keep a track of how you browse our website. We use this anonymous information to help us further improve the shopping experience on our website.

  • Some of the pages on trueobsession.co.uk use content embedded from another website, for example, YouTube, you may be sent cookies from these websites. We don’t actually control these cookies and we would recommend that you visit these third parties for more information about their cookies:

  • We don't sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies). We treat your information as sensitive and confidential.

  • If you continue without changing your settings, we'll assume you are happy to accept all cookies on the True Obsession website.

 

  • The Web Site or any of our various other websites may contain links to other third-party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource. We have no responsibility or liability for or control over those other websites or internet resources or their collection or processing of your personal information.

 

7. How to withdraw your consent

7.1 At any time, you can withdraw your consent to the collection, use or disclosure, or otherwise processing of your personal information by (i) contacting us using the details set out at the end of this page, or (ii) writing to us in the prescribed manner (whether by email or post, or by text messaging etc.), as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty scheme. If you have any concerns in relation to the unsubscribe functionality that we make available to you, please contact us using the details set out at the end of this page.

 

7.2 If you opted in to  became a member of our loyalty scheme and choose to end your membership to such scheme, we will not take this to imply an automatic request to unsubscribe or withdraw your consent, and we will assume that we have your continued consent to be member of the scheme, unless you specifically unsubscribe or withdraw your consent from that loyalty flok app directly.

 

8.The accuracy of your Personal Information

 

We keep personal information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers. You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current

 

9.Your rights

9.1 You have the right to:

(a) access your personal information

(b) request rectification of your personal information

(c) request portability of your personal information

(d) request restriction of processing of your personal information

(e) object to the processing of your personal information

(f) request erasure of your personal information and

(g) if you have provided your consent to the processing of your personal information, you have the right to withdrawn your consent at any time.

 

9.2 If you believe that your rights have been breached or that your personal information has been compromised, you have the right to request that we remedy the situation. If you would like to exercise your rights, please contact us using the contact information below.

 

9.3 We commit to investigating all complaints and will take appropriate necessary measures to resolve matters of concern, including, if necessary, amending our policies and practices.

 

9.4 If you do not receive a satisfactory answer from us, you have the right to make a complaint to the competent supervisory authority.

 

10.CCTV

Please note that where CCTV is in operation in our stores you may be captured on CCTV and your image stored. All CCTV footage is captured purely for your security and for the prevention and detection of crime. If you would like to know more about this, please contact us using the details provided below.

 

11.Effective date and changes to this Privacy Notice

11.1 This Privacy Notice was last updated on 24 May 2018.

 

11.2 We reserve the right to change this Privacy Notice from time to time. If we decide to change this Privacy Notice, we will notify you of these changes by posting any changes on any relevant Internet pages.

 

11.3 If at any point we decide that we wish to use your personal information for any purpose other than, or in addition to the purpose(s) listed in this Privacy Notice or that stated at the time your personal information was collected (or a purpose compatible with the original purpose), we will notify you. To the extent that your consent is legally required we will only proceed with such use, if we receive your consent with respect to such additional purposes.

 

12. How do we keep your Personal Information secure?

12.1 We protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal information, regardless of the format in which it is held

 

12.2 We use various administrative, technical and physical methods to safeguard your personal information. They include:

(a) physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.

(b) technical tools: passwords and encryption, using generally industry best practices.

(c) organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training, and security clearances.

 

12.3 Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your personal information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.

 

12.4 We use Secure Sockets Layer (SSL) technology to protect your information online.

 

13.How to contact us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

 

by mail: info@trueobsession.co.uk

 

by post: True  Obsession Ltd, 8 Merrial Street, Newcastle under Lyme,  ST5 2AD, United Kingdom

 

You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc. 

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